The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?
A) Fourteen steps for quality management
B) Quality is free
C) Customer focus
D) Zero defects
E) Six-sigma
B) Quality is free
Explanation:
The basic premise is that a high quality product shouldn't cost more to manufacture than a low quality product. So if a high quality product costs the same as a low quality product, then it means that quality doesn't cost anything. Personally I believe that Edward Deming's philosophy was the most practical and successful, just ask any Japanese how his philosophy helped them.
C. Customer focus
Explanation:
Since the main recipient of what you're producing is targeted at the customer, Customer focus by every organization is very important. Customer focus involves taking into consideration the needs of the customer. It involves carrying out the activities of planning and operating using the terms of the customers who are the final consumers. According to those philosophical leaders, in trying to achieve outstanding quality, one must be customer focused. With customer focus an organization can ensure that its meeting the satisfaction of its customers. The general quality of such products is usually high as it is centered on what the customer wants.
The correct answer is A. Quality is free.
Explanation:
Deming's main interest was the application of statistical techniques since he was trained in the group of Walter Shewart, who developed the methods of statistical quality control (SQC). It was Deming who introduced the statistical quality control methods in Japan after World War II, and which underpin Kaoru lshikawa's approach to total quality control.
His proposal is the basis for the transformation, adoption and performance of the administration applied both in small and large organizations, whether they are services or dedicated to the manufacture of goods, these are known as the Deming philosophy for quality .
The thinking of Juran, as well as that of the other quality philosophers, is focused on ensuring that companies achieve and maintain quality leadership, define the roles of senior managers to lead their companies towards that objective and dispose of the means to be used by managers for that leadership.
Juran bases his theory on quality on the observations made to the Japanese and their strategies used, which included:
• Senior management occupation
• Training for all functions and at all levels
• Quality improvement at a continuous and revolutionary rate
• Participation of the workforce through quality control circles
The evaluation of the characteristics of the product begins by asking customers how they evaluate quality; and the task of senior managers will be to ensure that company manuals and information include clear definitions of the word quality.
A) Quality is free
Explanation:
The basic premise is that a high quality product shouldn't cost more to manufacture than a low quality product. So if a high quality product costs the same as a low quality product, then it means that quality doesn't cost anything. Personally I believe that Edward Deming's philosophy was the most practical and successful, just ask any Japanese how his philosophy worked.
Quality is Free
Explanation:
According to my research on the quality movement created by the business man and two engineers mentioned in the question, it can be said that based on the information provided within this question they all had the same message except for stating that Quality is Free. None of the three philosophical leaders believed this statement to be true.
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Customer focus
Explanation:
Customer focus
Total involvement of the workforce
Continuous improvement needs of the customer was also part of the message
Deming opined that by embracing certain principles of the management, organizations can improve the quality of the product and concurrently reduce costs. Reduction of costs would include the reduction of waste production, reducing staff attrition and litigation while simultaneously increasing customer loyalty. The key, in Deming’s opinion, was to practice constant improvement and to imagine the manufacturing process as a seamless whole, rather than as a system made up of incongruent parts.
The primary focus of every business, during Juran's time, was the quality of the end product, which is what Deming stressed upon. Juran shifted track to focus instead on the human dimension of Quality management. He laid emphasis on the importance of educating and training managers. For Juran, the root cause of quality issues was the resistance to change, and human relations problems.
His approach to quality management drew one outside the walls of a factory and into the non-manufacturing processes of the organization, especially those that were service-related.
Crosby's principle, Doing It Right the First Time, was his answer to the quality crisis. He defined quality as full and perfect conformance to the customers' requirements. The essence of his philosophy is expressed in what he called the Absolutes of Quality Management and the Basic Elements of Improvement.
All this are for the customer, they focus on te customers
A. Quality is free
Explanation:
Based on the information provided within the question it can be said that the statement that was not part of that message is "Quality is free". When Crosby made this statement he was referring to the fact that investments in improving quality pays itself back very quickly and therefore you are not actually spending money, thus making it free.